Website Support Services
Imagine adding 3 decades of digital marketing experience to your team. From security patches to performance optimization — we keep your website at its best.
3 Easy Ways To Open an Account & Get a Million Dollar Team Working For You
Trust our digital marketing experts to provide comprehensive support, from content updates and security patches to performance optimization and digital strategy. By retaining us, you gain a dedicated team focused on your success—proactive, available, and responsive to your needs.
Monthly Website Support & Plug-In Maintenance
A scheduled set of tasks performed each month — WordPress plugin & theme maintenance, basic text updates, email/domain/security/hosting support, and troubleshooting for hacking or outages.
- Website hosting support and guidance on best providers
- Free website hosting migration ($350 in value)
- Uptime & security monitoring (24/7 automated alerts)
- Monthly plug-in updates (same-day critical patches)
- Monthly theme updates
- Light content updates (text, images, minor layout changes)
- Website monthly backups (stored off-site for 90 days)
- Annual website evaluation & performance review
- Technical support as needed (response within 4 business hours)
- SSL certificate monitoring & renewal support
$249/mo
Get StartedWeb Services Retainer — Pay For What You Need
Our discounted time-tracking retainers are billed per-minute with no expiration date, giving you access to our full team of experts. Open an account with a minimum $1,500 retainer and enjoy our preferred client labor rate discount.
Use it for
- Starting a new website, creating new sections or pages
- Creating fresh content images or text
- Editing navigation and CTAs
- Adding cart items, images and new categories
- Creating marketing dashboard reporting
- Implementing call and form tracking reporting
- Strategy and keyword research
- SEO & PPC audits, fixes and clean ups
- Marketing strategy consulting
Fractional marketing management? Use this for strategic planning, leadership, execution, and collaboration with your in-house team. Once your time is used up, simply top up as needed.
Monthly Management Services Programs (Choose one of our programs, SEO, GEO, PPC)
Starting at $399/mo (plus 3rd party ad spend)
Our comprehensive, ongoing approach helps you attract more qualified leads, increase sales, and maximize your ROI. Focus on running your business while we drive measurable growth.
Response Times & Service Levels
Every plan includes direct access to our Vancouver-based team. No overseas call centers, no chatbots — real experts who know your site.
| Feature | Monthly Support $249/mo |
Web Retainer $1,500 min |
SEO/PPC Program From $399/mo |
|---|---|---|---|
| Plugin & theme updates | ✓ Monthly | On request | ✓ Included |
| Security monitoring | ✓ 24/7 automated | On request | ✓ 24/7 automated |
| Content updates | Light text/image edits | Full pages & sections | SEO-optimized content |
| Strategy & consulting | Annual review | Billed per-minute | Monthly strategy calls |
| Performance reporting | — | On request | ✓ Monthly |
| Dedicated account manager | — | — | ✓ Assigned |
How We Handle Emergencies
Website down? Hacked? SSL expired? All support clients receive priority emergency response. Critical issues are escalated immediately to our senior development team, with the goal of resolution within 2–4 hours for hosting/security incidents.
Our monitoring systems automatically checks yours ystem every day. If your site goes down outside business hours, we're automatically alerted and begin triage before you even notice.
Pairing Plans for Maximum Value
Most clients pair the Monthly Support plan with a Web Services Retainer. The monthly plan handles proactive maintenance (plugin updates, security, backups), while the retainer covers project work — new pages, design changes, content creation, and marketing tasks.
This combination ensures your site stays secure and current and gives you on-demand access to our full team for growth initiatives — without the overhead of hiring in-house.
Common Questions
Do I need the monthly support plan if I already have a web services retainer?
YES — the monthly maintenance program is a proactive service with scheduled tasks for plugins and theme updates each month.
Do I need a retainer if I already have monthly support?
It depends on how much additional work you anticipate — new pages, rebranding, content, or cart expansion. Clients often pair both to cover proactive maintenance and project work.
Can I use a retainer to build a new website?
Yes! For complex projects involving multiple integrations or unknown database factors, a Web Services Retainer is the best way to start. Your true project cost is determined through the full production process.
Can I use a retainer for SEO and PPC?
Yes, for specific tasks like meta description updates or PPC audits. However, for long-term results, a monthly SEO or PPC program is essential — Google updates its algorithm 1,000+ times per year.
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